Data controller
The data controller responsible for your personal data is Ravexio Limited, registered in Hong Kong under company number 79729504, with registered office at 1 Sunning Road, 5/F, Lee Garden 3, Causeway Bay, Hong Kong. You can reach us at contact@reputationcourse.info.
Stripe Checkout & payment data
Stripe Checkout Disclosure
Payment processor: All payments on reputationcourse.info are processed securely by Stripe, Inc. and its affiliates (collectively, "Stripe"). Stripe acts as the payment processor for Ravexio Limited. When you complete a purchase via Stripe Checkout, your payment card details are collected, transmitted, and stored directly by Stripe in accordance with the Stripe Consumer Terms and Stripe Privacy Policy.
What we receive: Ravexio does not receive, store, or have access to your full card number, CVV, or PIN. We receive only the information necessary to fulfill your order and meet legal obligations: order ID, tier purchased, amount, currency, billing country, card brand, and the last four digits of your card number.
Fraud prevention: Stripe uses automated fraud-detection systems and may collect device fingerprints, IP addresses, and behavioral signals to protect against unauthorized transactions. This processing is governed by Stripe's own privacy policy and is outside Ravexio's direct control.
Billing descriptor: Charges appear on your statement as RAVEXIO or REPUTATIONCOURSE via Stripe. If you do not recognize a charge, please contact us at contact@reputationcourse.info before initiating a dispute.
Stripe cookies: When you reach checkout, Stripe sets its own strictly necessary cookies on Stripe domains (such as stripe.com and js.stripe.com) for security, fraud prevention, and session management. These are governed by Stripe's Cookie Policy. See our Cookie Policy for more details.
What data we collect
| Category | Examples | Source |
|---|---|---|
| Identification & contact | Name, email address, country | Provided by you at checkout / when contacting support |
| Transactional | Order ID, tier purchased, amount, currency, billing country, card brand & last 4 digits, billing descriptor | You + Stripe (we do not see the full card number) |
| Account & usage | Login timestamps, lessons accessed, downloads, IP address, device & browser metadata | Generated automatically as you use the Service |
| Support correspondence | Emails and messages you send us | Provided by you |
| Analytics | Pages visited, referring URL, aggregate device & country information | Collected via privacy-respecting analytics (see Cookies) |
We do not knowingly collect any special categories of data (such as health, political, or biometric data).
Why we use your data
- Deliver the Course — create your account, grant access, and serve lessons and downloads.
- Process payments — instruct Stripe to charge your payment method, issue receipts, and reconcile orders.
- Customer support — answer questions, fix problems, and handle refund requests.
- Security & fraud prevention — detect suspicious sign-ins, prevent abuse, and protect the Service.
- Legal & accounting — keep tax, accounting, and consumer-law records.
- Service improvement — understand how lessons are used so we can improve them.
- Service emails — send transactional emails (order confirmations, password resets, important policy updates). We do not send marketing emails without consent.
Legal bases (EU / UK GDPR)
For customers in the EEA, the UK, or other regions with similar laws, our legal bases are:
- Contract — to provide the Course you purchased.
- Legal obligation — to comply with tax, accounting, and consumer law.
- Legitimate interests — to secure the Service, prevent fraud, and improve the Course, balanced against your rights.
- Consent — for optional analytics cookies and any marketing communications, withdrawable at any time.
International data transfers
Because Ravexio is based in Hong Kong and our processors operate globally, your data may be transferred to and processed in countries outside your own, including the European Economic Area, the United Kingdom, the United States, and Hong Kong. Where required, transfers from the EEA/UK rely on Standard Contractual Clauses, the EU–US Data Privacy Framework, or other lawful safeguards.
How long we keep your data
- Account & access records: for the active life of your account.
- Order & invoicing records: at least 7 years after the transaction, to meet tax and accounting obligations.
- Support correspondence: up to 24 months after the last interaction.
- Analytics: aggregated and retained for up to 24 months.
- Backups: deleted on a rolling 30–60 day cycle.
Your rights
Depending on your country of residence, you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request deletion (right to erasure), subject to legal retention obligations;
- object to or restrict certain processing;
- request data portability in a structured, machine-readable format;
- withdraw consent where processing is based on consent;
- lodge a complaint with your local data-protection authority (in Hong Kong, the Office of the Privacy Commissioner for Personal Data — PCPD).
To exercise any of these rights, email contact@reputationcourse.info. We will respond within 30 days and may need to verify your identity before acting.
Security
We apply technical and organisational measures appropriate to the risk, including TLS encryption in transit, encrypted storage of credentials, restricted administrative access, vendor due diligence, and regular review of our security practices. No method of transmission or storage is 100% secure; please use a strong, unique password and notify us promptly of any suspected unauthorized access.
Children
The Service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Material changes will be communicated on the Site and, where appropriate, by email.
Contact us
For privacy questions, requests, or complaints, contact us at contact@reputationcourse.info or by post at the registered office above.